30 days to change your mind
If something is not right, email us within 30 days of delivery and we will sort it out with you. We do need to hear from you first, before anything is sent back.
How a return works
- Email support@pixiecameraclub.com with your order number and a photo of the item.
- We reply within 1 business day with a decision and, if it is approved, return instructions.
- Please do not send anything back before you hear from us. A parcel that arrives without a return authorisation cannot be matched to your order, and we cannot refund it.
- Once the return is confirmed, your refund goes back to the original payment method within 5–10 business days.
What we can accept
- The item is in the condition it arrived in, complete with its accessories and its packaging.
- The request reaches us within 30 days of delivery.
- Return shipping is paid by you — unless the item arrived damaged, faulty, or is not what you ordered.
Switching the camera on and trying it does not void anything. A camera has to be used to be judged. What we cannot take back is an item that has been damaged after delivery, marked or engraved, or returned incomplete.
If it arrived damaged, faulty, or wrong
Different rules, and they are entirely on your side.
Email us within 7 days of delivery with a photo of the item and of the packaging. We replace it or refund you in full. It costs you nothing, and you will not be asked to arrange shipping.
What we need, by product
So you know what to put in that first email.
Flip Screen Digital Camera
- Not what you expected: order number, and a photo showing the camera and its box.
- Something is wrong with it: order number plus a short video. A camera fault is far easier to show than to describe, and a video is usually all we need to resolve it the same day.
- It will not save photos: before anything else, format the memory card inside the camera. This resolves it the large majority of the time, takes ten seconds, and we will walk you through it.
USB-C and Lightning Photo Readers
- Order number plus which phone you have. Most "it does not work" reports turn out to be the wrong connector for that phone, and we will send the right one rather than refund you — whichever you prefer.
Cases, pouches and straps
- Order number plus a photo of the item and its packaging.
Your order never arrived
If tracking shows no delivery 30 days after dispatch, we resend it or refund you in full. Your choice.
Cancelling an order
Email us within 12 hours of ordering and we cancel it at no cost, as long as it has not already been dispatched.
Exchanges
We do not process direct exchanges. Complete a return and place a new order for the colour or memory option you want — it reaches you faster.
What we cannot refund
- Requests made more than 30 days after delivery.
- Items damaged, altered or engraved after delivery.
- Items sent back without a return authorisation from us.
- Items returned incomplete or without their packaging.
Pixie is an online store shipping to customers across the United States.
